Purpose This study, first, reviews the existing literature on electronic word-of-mouth (eWOM)
and, using communication theory, examines its impact on its readers' decision-making …

Recent press reports and complaints by hoteliers have called into question the credibility of
travel-related user-generated content (UGC). Yet our understanding of the role of credibility …

This editorial presents an overview of studies contained in this special issue. Recognising
that destination management and marketing remains a key field of academic study and as …

Travelers have used the Internet as an information channel for years and more recently also
started to produce content themselves. With an abundance of information channels …

This study investigates health-information seeking influences on tourists' travel intentions
during and after the COVID-19 pandemic, in the context of online information. An integrative …

Synthesizing and integrating the works of 78 journal articles on the effect of website design
on consumers, this study reconceptualizes and redefines five design features constituting …

To understand the communication route of destination websites, this study employed the
elaboration likelihood model (ELM) which is a dual-route, multi-process model of persuasive …

This article examines the underinvestigated topic of how destination marketing
organizations (DMOs) engage stakeholders in destination management and marketing …

Purpose This paper aims to analyse online reviews to explore the experiences of tourists
related to cultural attractions. Furthermore, the study identifies similarities and differences …

Influencer marketing on Instagram is a relatively new marketing strategy with which
marketers try to reach out to their target group through so called influencers. Often these …