Banking crises without panics
We examine historical banking crises through the lens of bank equity declines, which cover
a broad sample of episodes of banking distress with and without banking panics. To do this …
a broad sample of episodes of banking distress with and without banking panics. To do this …
Behavioral operations: Past, present, and future
Behavioral operations is now an established and fundamental research field dedicated to
understanding how the behavior of managers, workers, and customers influences …
understanding how the behavior of managers, workers, and customers influences …
The impact of schedule consistency on shift worker productivity: An empirical investigation
Problem definition: Lawmakers have begun to introduce “fair schedule” legislations that
require employers to provide shift workers with more predictable and consistent work …
require employers to provide shift workers with more predictable and consistent work …
An Information Theoretic Unified Global Theory For a Stable Queue With Potential Maximum Entropy Applications to Energy Works
This paper establishes comprehensive description of the theory of maximum entropy global
formalism to analyze a stable M/G/1 queue, novel state probability p_q,UG(n),n=0,1, 2,… as …
formalism to analyze a stable M/G/1 queue, novel state probability p_q,UG(n),n=0,1, 2,… as …
Restaurant analytics: Emerging practice and research opportunities
D Roy, E Spiliotopoulou… - Production and …, 2022 - journals.sagepub.com
Smart technologies and increased data availability enable restaurateurs to gather more
information about customers and their behavior. These data can be combined with data from …
information about customers and their behavior. These data can be combined with data from …
The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center
It is well known that the waiting time a customer experiences in a service system is
determined by the service processing time of preceding customers, among other factors. We …
determined by the service processing time of preceding customers, among other factors. We …
Inductive Inferences of Z-Entropy Formalism (ZEF) Stable M/G/1 Queue with Heavy Tails
A comprehensive description of the theory of Z's non-extensive maximum entropy (NME)
solution as an inductive inference technique for systems possessing a non-extensive 'long …
solution as an inductive inference technique for systems possessing a non-extensive 'long …
Making the wait worthwhile: Experiments on the effect of queueing on consumption
This paper investigates the relationship between waiting time and subsequent purchase
decisions. The prior literature assumes that purchase decisions are independent from the …
decisions. The prior literature assumes that purchase decisions are independent from the …
Fast and faultless? Quantity and quality feedback in order picking
XL Zhang, J deVries, R deKoster… - Production and …, 2022 - journals.sagepub.com
Many operations are characterized by a trade‐off between speed and quality. This calls for
an exploration of effective strategies to balance the two metrics. This study investigates the …
an exploration of effective strategies to balance the two metrics. This study investigates the …
Last-place aversion in queues
RW Buell - Management Science, 2021 - pubsonline.informs.org
This paper documents the effects of last-place aversion in queues and its implications for
customer experiences and behaviors, as well as for operating performance. An …
customer experiences and behaviors, as well as for operating performance. An …