[HTML][HTML] A survey on near-human conversational agents

S Singh, H Beniwal - Journal of King Saud University-Computer and …, 2022 - Elsevier
Conversational AI intends for machine-human interactions to appear and feel more natural
and inclined to communicate in a near-human context. Chatbots, also known as …

Recent developments in Arabic conversational AI: a literature review

A Fuad, M Al-Yahya - IEEE Access, 2022 - ieeexplore.ieee.org
Conversational AI is one of the most active research areas in AI, and it has gained more
attention from academia as well as industry. Given recent advancements in several …

Chatbot-mediated public service delivery: A public service value-based framework

T Makasi, A Nili, K Desouza, M Tate - First Monday, 2020 - eprints.qut.edu.au
Chatbots—computer programs designed to interactively engage with users, replicating
humanlike conversational capabilities during service encounters—have been increasingly …

Multilingual healthcare chatbot using machine learning

S Badlani, T Aditya, M Dave… - 2021 2nd International …, 2021 - ieeexplore.ieee.org
The healthcare sector is one of the largest focus areas in the world today. Health problems
are becoming increasingly common. India faces a huge challenge in terms of managing …

Can I talk to you about your social needs? Understanding preference for conversational user interface in health

R Kocielnik, R Langevin, JS George… - Proceedings of the 3rd …, 2021 - dl.acm.org
Conversational User Interfaces (CUI) are becoming increasingly utilized in Health
applications due to their ability to engage patients and support clinical workflows. Yet recent …

Virtual customer assistants in finance: From state of the art and practices to design guidelines

A Iovine, F Narducci, C Musto, M de Gemmis… - Computer Science …, 2023 - Elsevier
Abstract Virtual Customer Assistants (VCAs) are revolutionizing the way users interact with
machines. VCAs allow a far more natural interaction, and are gaining an increasingly large …

A Survey of Personality, Persona, and Profile in Conversational Agents and Chatbots

R Sutcliffe - arXiv preprint arXiv:2401.00609, 2023 - arxiv.org
We present a review of personality in neural conversational agents (CAs), also called
chatbots. First, we define Personality, Persona, and Profile. We explain all personality …

[HTML][HTML] Voice assistant and route optimization system for logistics companies in depopulated rural areas

Á Lozano Murciego, DM Jiménez-Bravo… - Sustainability, 2020 - mdpi.com
Nowadays, the depopulation of Europe's rural areas and the ageing of the population in
these areas has led to the disappearance of basic services such as supermarkets …

Healthcare chatbot system: A survey

S Swain, S Naik, A Mhalsekar… - 2022 3rd …, 2022 - ieeexplore.ieee.org
A chatbot is a software that produces a computer model of conversation through auditory or
textual method between the user and the computer. Such bots use AI and NLP to …

A Survey on the Impact of Chatbots on Marketing Activities

AT Al-Tuama, DA Nasrawi - 2022 13th International …, 2022 - ieeexplore.ieee.org
Recently, chatbot technology has been employed in several customer services and support
roles. These conversational agents have become valuable assets to companies and …