Purpose The purpose of this paper is to investigate the effect of authentic leadership (AL) on
employee performance (EP) and to examine the mediating role of organizational …

The restaurant franchise business has recently experienced worldwide growth. Despite the
popularity of franchise brands in the hospitality industries, few studies have focused on …

A workload is one of contradictive variables, whether it influences the performance of
employees or not. The purpose of this study is to analyze whether or not the workload …

Job stress and management process alignment can influence work attitudes and
productivity; however, there is still no empirical evidence addressing how these factors …

Background Within the competitive pharmacy market environment, community pharmacies
are required to develop efficient marketing strategies based on contemporary information …

Purpose This study aims to elucidate customer participation and value co-creation in
enhancing customer loyalty in the context of Umrah travelers. First, it identifies the …

Job satisfaction and employee performance need special attention from the organization
because the better it is expected to impact organizational performance positively. Thus, this …

Background When consumers choose a service provider, they trade-off their perceptions of
service quality with their perceptions of the cost of engaging with the service provider. For …

With the entrance of discount pharmacies in Thailand the competitiveness of traditional
community pharmacies has declined. Owing to this, the traditional selling methods to attract …

With the expansion of the Internet, various tools have been used to communicate with
customers in organizations, and organizations use different E-CRM methods to create …