Collecting information about one group can facilitate control over an entirely different group—
a phenomenon we term refractive surveillance. We explore this dynamic in the context of …

While many management studies have documented the rise of alternative, nonemployment
working arrangements like the “gig” economy and electronic platforms, the application of …

Fairness is a natural concern when model‐based decisions affect human beings. In
personnel‐management decisions, employees' perceptions of fairness depend both upon …

The COVID-19 pandemic has intensified an already urgent discussion about the future of
work and the role technology will play in shaping that future. Media reports have highlighted …

Discussions about the potential for artificial intelligence (AI) in modern society have ranged
across virtually every aspect of human endeavors. At least at present, general-purpose …

We consider the anesthesiologist staff planning problem for operating services departments
in large multi‐specialty hospitals without limit on anesthesiologist supply, where the planner …

Aligning staff with changing customer and store needs is key to store operations
management. There is considerable research on personnel scheduling, but little on the …

Algorithms reflect how power is arranged within our society while also producing power
dynamics themselves. Algorithmic systems configure power by engaging in network-making …

In malls across the United States, clothing retail workers navigate low wages and
unpredictable schedules. Despite these problems, they devote time and money to mirror the …

SUMMARY EPIC has identified unpredictable and unstable worker schedules as a major
driver of income volatility and believes there is a growing consensus that reforms are …