Purpose The purpose of this paper is to re-examine the extant research on last-mile logistics
(LML) models and consider LML's diverse roots in city logistics, home delivery and business …

ABSTRACT e-Commerce is the fastest-growing sales channel, while omni-channel retailing
is becoming the new retailing standard. Omni-channel logistics is an essential complex …

Many retailers have recently started to offer customers the option to buy online and pick up
in store (BOPS). We study the impact of the BOPS initiative on store operations. We build a …

This paper studies how retailers can effectively deliver online and offline information to
omnichannel consumers who strategically choose whether to gather information online or …

Omnichannel environments where customers shop online and offline at the same retailer
are ubiquitous, and are deployed by online-first and traditional retailers alike. We focus on …

Using a proprietary data set, we analyze the impact of the implementation of a “buy-online,
pick-up-in-store”(BOPS) project. The implementation of this project is associated with a …

The growing importance of online sales means that traditional bricks-and-mortar retailers
need to create new distribution systems to serve customers through multiple channels …

E-commerce is always more diffused as a selling channel around the whole world market,
and its importance has increased and continues to increase with the COVID-19 pandemic …

This review addresses supply chain management issues specific to Internet fulfillment in a
multi-channel environment. It provides a systematic overview of managerial planning tasks …

Game theory has become an essential tool in the analysis of supply chains with multiple
agents, often with conflicting objectives. This chapter surveys the applications of game …