The ontology, origin, and impact of divisive public sector rules: A meta‐narrative review of the red tape and administrative burden literatures

JW Campbell, SK Pandey… - Public Administration …, 2023 - Wiley Online Library
A rule is divisive when its legitimacy is contested and divisive rules are an enduring theme of
public administration research. For over three decades, this research has been shaped by …

In AI we trust? Citizen perceptions of AI in government decision making

A Ingrams, W Kaufmann, D Jacobs - Policy & Internet, 2022 - Wiley Online Library
Using a survey experiment on the topic of tax auditing, we investigate artificial intelligence
(AI) use in government decision making through the lenses of citizen red tape and trust. We …

Public values: Citizens' perspective

B Bozeman - Public Management Review, 2019 - Taylor & Francis
Drawing data from more than 2,000 US citizens, the current article focuses on empirically
derived citizens' public values. Objectives include:(1) to provide and analyse empirical data …

The right kind of participation? The effect of a deliberative mini-public on the perceived legitimacy of public decision-making

D Jacobs, W Kaufmann - Public Management Review, 2021 - Taylor & Francis
Deliberative mini-publics have been put forward as a form of citizen participation that is
particularly well suited to improve the legitimacy of public decision-making. Using a survey …

How leader's red tape interacts with employees' red tape from the lens of the job demands-resources model

J Muylaert, A Decramer… - Review of Public …, 2023 - journals.sagepub.com
Currently, the public sector is undergoing a major digital transformation. Although this
digitization is seen as a positive transformation, digital tools can also put additional job …

Impact of ethical leadership on job satisfaction and work-related burnout among turkish street-level bureaucrats: The roles of public service motivation, perceived …

B Uluturk, E Yilmaz Altuntas, T Isik - Public Performance & …, 2023 - Taylor & Francis
The present study examines the impact of ethical leadership on job satisfaction and work-
related burnout (WRB) among street-level bureaucrats through the mediating roles of public …

Understanding the meaning of concepts across domains through collocation analysis: An application to the study of red tape

W Kaufmann, RFJ Haans - Journal of Public Administration …, 2021 - academic.oup.com
Public administration scholarship is facing a crisis of legitimacy, as academic research is
viewed as both increasingly irrelevant for practice and methodologically underdeveloped. In …

Penalty zones in international sustainability standards: Where improved sustainability doesn't pay

N Darnall, K Iatridis, E Kesidou… - Journal of …, 2024 - Wiley Online Library
Adopting an international sustainability standard (ISS) helps firms improve their
sustainability performance. It also acts as a credible market 'signal'that legitimizes firms' …

Red tape, rule burden, and legitimate performance trade-offs: Results from a vignette experiment

JW Campbell - Public Performance & Management Review, 2020 - Taylor & Francis
Goals in the public sector are complex and managers can face situations in which pursuing
one legitimate goal necessitates performance trade-offs in other areas. This study tests how …

Being consistent matters: Experimental evidence on the effect of rule consistency on citizen red tape

W Kaufmann, A Ingrams… - The American Review of …, 2021 - journals.sagepub.com
A growing stream of research in public administration is concerned with how red tape and
administrative burden affects citizens. Drawing on the procedural fairness literature, we …