The banking industry is rapidly developing to utilize e-banking as an efficient and suitable
tool to satisfy customers. Online banking service is the general service suggested by …

This study investigates the relationship between the dimensions of electronic (E)-banking
service quality and customer purchasing intentions with the mediating role of customer …

Purpose Despite the wide availability of internet banking, levels of intention to use such
facilities remain variable between countries. The purpose of this paper is to focus on e …

This paper presents an exhaustive review of literature on the current developments in
internet banking. It provides an overview of the changes as well as the ongoing research on …

Comparatively a little attention has been paid to the factors that obstruct the acceptance of
Internet banking in Sri Lanka. This research assimilates constructs such as security and …

Abstract Social Customer Relationship Management (social CRM) has become one of the
central points for many companies seeking to improve their customer experience. It …

In Bangladesh, the usage and application of internet or online banking is booming in
banking sector since the last decade. Still, several banking customers, who are still reluctant …

Online payment is a trend that is gaining momentum globally. As a result of digitisation, the
advent of online banking has increasingly made its way into the modern marketplace …

This study investigates and compares online banking (OB) acceptance in the cultures of
Pakistan and Turkey by employing the unified theory of acceptance and use of technology …

Technology is emerging as an as an important banking mode for customers, and although
almost all the banks in India are offering Internet Banking, India faces problems related to …