Total quality management: a critical literature review using Pareto analysis
Purpose Due to its impact on business performance total quality management (TQM) has
gained a lot of importance by businessmen, managers, practitioners, and research scholars …
gained a lot of importance by businessmen, managers, practitioners, and research scholars …
Synergetic success factors of total quality management (TQM) and supply chain management (SCM) A literature review
Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total
quality management (TQM) and supply chain management (SCM) practices through an …
quality management (TQM) and supply chain management (SCM) practices through an …
An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline
There is a dearth of studies pertaining to the influence of SERVPERF on customer
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …
TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry
S Sharma, S Modgil - Business Process Management Journal, 2020 - emerald.com
Purpose The purpose of this paper is to investigate the impact of total quality management
(TQM) and supply chain management (SCM) practices on operational performance, and …
(TQM) and supply chain management (SCM) practices on operational performance, and …
[PDF][PDF] An empirical examination of the effect of TQM practices on hospital service quality: An assessment study in uae hospitals
Nowadays, the ability to deliver excellent quality to customers is key to an organization's
survival and global competitiveness. Essentially, delivering excellent quality increases …
survival and global competitiveness. Essentially, delivering excellent quality increases …
The key factors of total quality management in the service sector: a cross-cultural study
Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …
studies carried out in individual countries. However, few studies focus on studying the TQM …
Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece
Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …
underlying structure (latent factors) of total quality management (TQM) practices and their …
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views
Purpose This study investigates the effect of total quality management (TQM) on customer
satisfaction, personnel satisfaction and company reputation. Design/methodology/approach …
satisfaction, personnel satisfaction and company reputation. Design/methodology/approach …
Total productive maintenance, total quality management and operational performance: An empirical study of Indian pharmaceutical industry
S Modgil, S Sharma - Journal of Quality in Maintenance Engineering, 2016 - emerald.com
Purpose The purpose of this paper is to investigate the impact of total productive
maintenance (TPM) and total quality management (TQM) practices on operational …
maintenance (TPM) and total quality management (TQM) practices on operational …
Can the demographic and subjective norms influence the adoption of mobile banking?
AC Teo, GWH Tan, CM Cheah… - … journal of mobile …, 2012 - inderscienceonline.com
The study aims to incorporate the demographic factors and subjective norms with the
Technology Acceptance Model (TAM) in investigating the intention to adopt mobile banking …
Technology Acceptance Model (TAM) in investigating the intention to adopt mobile banking …