Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Purpose In this paper, the authors investigated the impact of quality digital banking services
delivered during the COVID-19 pandemic on customers' satisfaction and retention …

This research suggests an approach constructed on the connotation of plithogenic theory
and VIKOR (VIseKriterijumska Optimizacija I Kompromisno Resenje) technique to come up …

Accounting services quality: a systematic literature review and bibliometric analysis | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Purpose This research aims to enrich the literature related to the emerging topic of omni-
channel. The purpose of this paper is to empirically investigate the relationship between …

Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

Purpose This study aims to measure the effect of customers' technology readiness and the
quality of electronic services on customer satisfaction. Design/methodology/approach The …

The financial services are key instrument for the right evolution of economy, mainly in the
emerging countries. Therefore, the evaluation of the financial services is crucial for the …

As the digitalisation of businesses continues to change customers' purchasing habits, brick-
and-mortar retail SMEs (Small and Medium Enterprises) are confronted with unprecedented …