Aim: A large number of studies have addressed the detection of patient satisfaction
determinants, and the results are still inconclusive. Furthermore, it is known that …

Health professionals, such as medical and dental clinicians, have scant understanding of
patients' experiences and perceptions of satisfaction. Nevertheless, implementing a patient …

Objetivos. Estimar la satisfacción con la atención en salud recibida en los establecimientos
del Ministerio de Salud (MINSA) en el Perú y determinar sus factores asociados en adultos …

Aims To study the effects of scale type (visual analogue scale vs. Likert), item order
(systematic vs. random), item non‐response and patient‐related characteristics (age …

Page 1 ann Bowling investigating health and health services ReseaRch Methods in health
Page 2 Research Methods in Health Page 3 Page 4 Research Methods in Health …

Defining and measuring the quality of service has been a major challenge for health care
marketers. A comprehensive service quality measurement scale (SERVQUAL) is empirically …

Aim: Patient satisfaction concept is widely measured due to its appropriateness to health
service; however, evidence suggests that it is a poorly developed concept. This article is a …

Purpose–The purpose of this study is to investigate hospital service quality and its effect on
patient satisfaction and behavioural intention. Design/methodology/approach–A …

In this volume, the authors explain the reasons why subjective indicators of well-being are
needed. They describe how these indicators can offer useful input and provide examples of …

OBJECTIVE: To explore what determines people's satisfaction with the health-care system
above and beyond their experience as patients. METHODS: Data on health system …