Purpose This paper aims to propose a conceptual framework to investigate the influences of
innovative services on customer satisfaction and behavioural intentions. As service …

This research looks at how consumer desires for restaurant menu information including
“nutritional information”,“product characteristics”, and “preparation and ingredients” …

This research examines the relationship status of leading OTAs with the hotel industry in the
Asia Pacific (APAC) region along with future trends in hotel distribution channels. A Delphi …

Price, service-quality expectations and emotions have all been found to play a key role in
customers' assessments of offers, but little attention has been given to how these variables …

Last-minute bookings are becoming more prevalent in the hotel industry. Consequently, this
study aims to identify distinctive booking attributes associated with last-minute booking, and …

This study examines the moderating role of price inequalities in the antecedents and
consequences of perceived price unfairness. We test a moderated mediation model on a …

Aside from marketing information on traditional room rates, hotels and online travel agents
(OTAs) are trying a new pricing technique based on the attributes of guestrooms. This …

The Covid-19 pandemic has presented a range of economic consequences for the tourism
industry. Notably, this has been striking mainly because of the rising fear toward public …

Low price or convenience? What is more important for online and offline bookings? For the
sustainable development of the hospitality industry, it is necessary to know the opinions of …

As the most successful platform for peer-based accommodation sharing, Airbnb has
transformed the lodging industry into something much more affordable and accessible for …