Hierarchical service analytics for improving productivity in an enterprise service center
C Wang, R Akella, S Ramachandran - Proceedings of the 19th ACM …, 2010 - dl.acm.org
Modern day service centers are the building blocks for highly efficient and productive
business systems in a knowledge economy. In these service systems, accurate and timely …
business systems in a knowledge economy. In these service systems, accurate and timely …
Knowledge extraction and reuse within" smart" service centers
C Wang, R Akella, S Ramachandran… - 2011 Annual SRII …, 2011 - ieeexplore.ieee.org
In this paper, we describe the initial version of a text analytics system under development
and use at Cisco, where the objective is to" optimize" the productivity and effectiveness of …
and use at Cisco, where the objective is to" optimize" the productivity and effectiveness of …
[图书][B] Knowledge extraction and retrieval for domain-specific documents
C Wang - 2015 - search.proquest.com
With the overwhelming amount of textual data created by more and more domain based
information systems, it has been a significant challenge to identify the precise piece of …
information systems, it has been a significant challenge to identify the precise piece of …
[PDF][PDF] Ticketing System Using Mobile IOS Application
AA Alkandari, NM Almutairi… - Journal of Advanced …, 2017 - researchgate.net
Under the acceleration of the wheel of technology around the world, various ways of
automating information have occurred to replace old-fashioned ways that don't serve the …
automating information have occurred to replace old-fashioned ways that don't serve the …