Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model,
this study investigates the antecedents of customer satisfaction with parcel locker services in …

The purpose of this study is to investigate customer satisfaction with quality of service known
as SERVQUAL improvement or service quality competitiveness in emerging markets. Using …

Purpose The purpose of this study is to compare satisfied and non-satisfied customers in the
context of wine tasting rooms using the SERVQUAL model and to examine the relationships …

Current managerial communication in the global business world has recently experienced
dramatic and unprecedented changes connected to the use of Information and …

Purpose Relying on importance–performance theory, this paper uses a distinctive statistical
analysis instrument to investigate the importance and performance of crucial wine tasting …

Due to the steady decline of duck hunter participation, several studies have investigated
means to bolster the duck hunter population. Fulfilling satisfaction will likely promote …

The article presents a comprehensive and conceptual framework on key factors of
intercultural interaction influencing customer satisfaction, which is one of the most important …

Purpose: The contributions of teacher intercultural competence to educational outcomes,
including student self-efficacy, engagement, and academic satisfaction, were investigated in …

Abstract While South Korea has been an active player in cultural diplomacy, there is a
dearth of research on how cultural diplomacy events should be designed to maximize their …

This study conceptually examines a comprehensive framework that integrates intercultural
communication competence (ICC) as a key perspective to better understand intercultural …