The birth of mass production started in the early 1900s. The manufacturing industries were
transformed from mechanization to digitalization with the help of Information and …

Quality 4.0 is an emerging concept that has been increasingly appreciated because of the
intensification of competition, continually changing customer requirements and …

Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0
technologies, integration and digitalisation. This research explores the current …

Purpose Quality 4.0 has a unique potential to create a competitive advantage for
organisations by improving customer experience and enhancing profitability. The purpose of …

Purpose Quality 4.0 incorporates the role of automation and digitization and provides
competitive advantage for organizations by enhancing customer experience and increase …

Purpose This research aimed at developing the Quality 4.0 transition framework for
Tanzanian manufacturing industries. Design/methodology/approach The survey method …

Purpose Quality has undergone several transformations over the past decades. From the
inspection to total quality management (TQM), some tools have been created to improve the …

Purpose This research provides the essential aspects of the transition from traditional quality
methods like total quality management, quality assurance and quality control to a new …

Purpose Digitalised and interconnected production systems in the era of fourth industrial
revolution or Industry 4.0 (I4. 0) have triggered the need of reshaping the traditional Quality …