In the industrial age of 5.0, technology can be used to make it easier for humans to do their
everyday work. The development of information technology today is proven by the …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. Service quality is an effort to fulfill consumer needs and desires as well …

In this era of globalization, people need entertainment facilities to fulfill their lifestyle. One of
the means of entertainment that is still the choice of many people is watching films in the …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. Service is an activity or benefit that …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. If not controlled, this can have a …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. Service businesses place great importance on the human element. High …

Kehadiran teknologi ChatGPT memberikan peluang bagi penerapan chatbot AI dalam
konteks pendidikan di Indonesia, terutama untuk memajukan keterampilan peserta didik …

Dalam era di mana informasi menjadi hal yang utama, transformasi digital tidak hanya
menjadi kebutuhan, tetapi suatu keharusan bagi lembaga seperti perpustakaan …

Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. It is impossible to produce quality …

The existence of very busy peak periods is a problem in itself for service marketing. From the
data above, it can be said that many outlets do not necessarily have high consumption value …