Problem definition: This paper studies a multichannel healthcare system where physicians
diagnose patients and prescribe treatment in-person or through asynchronous telemedicine …

This study is based on a 40-item work climate scale in hospital emergency services
(WCSHES). Teams working in these emergency services experience a heavy workload and …

This study investigates diagnostic testing and pharmacy expenditures, commonly referred to
as ancillary costs in the United States acute‐care hospitals. These ancillary costs are …

Problem definition: Hospital-acquired conditions (HACs) represent undesirable
complications that occur during a hospital stay. HACs can compromise patient safety and …

Problem definition: This study addresses three important questions concerning personalized
healthcare:(1) Are outcome differences between hospitals heterogeneous across patients …

Abstract The Hospital Readmissions Reduction Program imposes financial penalties on
hospitals with excess readmission rates for various conditions, including coronary artery …

Background This review summarizes applications of organizational theory and management
research to cardiac surgery as it relates to patient outcomes and the adoption of new …

Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?
Page 1 1 Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR …

This thesis focuses on healthcare operations management and consists of two essays that
investigate empirically how the relationship between physicians and hospitals and the …

Problem definition: Wait times in appointment systems, defined as the duration between
scheduled appointment times and the start of the appointment, significantly impact customer …