How do mobile wallets improve sustainability in payment services? A comprehensive literature review

E Hopalı, Ö Vayvay, ZT Kalender, D Turhan, C Aysuna - Sustainability, 2022 - mdpi.com
Easy access to the Internet, smartphones, and mobile-based banking change customer
shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets …

How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis

TQ Dang, GWH Tan, ECX Aw, KB Ooi… - International Journal of …, 2023 - emerald.com
Purpose The surging entrance of new mobile payment merchants into the growing market
has prompted the need for an in-depth understanding of loyalty formation to retain …

How to improve user engagement and retention in mobile payment: a gamification affordance perspective

L Zhang, Z Shao, J Benitez, R Zhang - Decision Support Systems, 2023 - Elsevier
Given the cut-throat competition in the Chinese mobile payment market, user retention is
essential for guaranteeing the long-term profitability of mobile payment platforms …

Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness

Q Zhang, SK Ariffin, C Richardson, Y Wang - Journal of Retailing and …, 2023 - Elsevier
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

The impact of social media marketing communications on consumer response during the COVID-19: does the brand equity of a university matter?

A Aljumah, MT Nuseir, MT Alshurideh - The effect of coronavirus disease …, 2021 - Springer
The main objective of the current study is to investigate the impact of social media marketing
communication on the consumer response to University in UAE during COVID-19. In …

The effects of non-fungible token platform affordances on customer loyalty: A Buyer–Creator duality perspective

CT Lee, YC Shen, Z Li, HH Xie - Computers in Human Behavior, 2024 - Elsevier
Prior academic research on non-fungible tokens (NFTs), an application of blockchain
technology in the metaverse environment, has focused primarily on the market demand side …

Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis

JJ Hew, VH Lee, LY Leong - Journal of Retailing and Consumer Services, 2023 - Elsevier
Since its inception, mobile commerce (m-commerce) has introduced many disruptive
changes to the business world via various types of m-commerce applications, which refer to …

Two decades of mobile payment research: A systematic review using the TCCM approach

CK Behera, R Kumra - International Journal of Consumer …, 2024 - Wiley Online Library
Researchers have increasingly explored various aspects of mobile payment in the past two
decades, including different mobile payment systems (MPS), stakeholders, and related …

Resistance of facial recognition payment service: a mixed method approach

CT Lee, LY Pan - Journal of Services Marketing, 2023 - emerald.com
Purpose Sellers view facial recognition mobile payment services (FRMPS) as a convenient
and cost-saving way to receive immediate payments from customers. For consumers …

A dedication-constraint model of consumer switching behavior in mobile payment applications

X Gong, X Liu, Z Xiao - Information & Management, 2022 - Elsevier
Consumer switching behavior damages the market share and profitability of mobile payment
application (MPA) providers. However, this issue has received scarce attention in the …