How do mobile wallets improve sustainability in payment services? A comprehensive literature review
Easy access to the Internet, smartphones, and mobile-based banking change customer
shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets …
shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets …
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis
Purpose The surging entrance of new mobile payment merchants into the growing market
has prompted the need for an in-depth understanding of loyalty formation to retain …
has prompted the need for an in-depth understanding of loyalty formation to retain …
How to improve user engagement and retention in mobile payment: a gamification affordance perspective
Given the cut-throat competition in the Chinese mobile payment market, user retention is
essential for guaranteeing the long-term profitability of mobile payment platforms …
essential for guaranteeing the long-term profitability of mobile payment platforms …
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Q Zhang, SK Ariffin, C Richardson, Y Wang - Journal of Retailing and …, 2023 - Elsevier
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …
customer retention a crucial issue for mobile payment service providers. This study …
The impact of social media marketing communications on consumer response during the COVID-19: does the brand equity of a university matter?
The main objective of the current study is to investigate the impact of social media marketing
communication on the consumer response to University in UAE during COVID-19. In …
communication on the consumer response to University in UAE during COVID-19. In …
The effects of non-fungible token platform affordances on customer loyalty: A Buyer–Creator duality perspective
CT Lee, YC Shen, Z Li, HH Xie - Computers in Human Behavior, 2024 - Elsevier
Prior academic research on non-fungible tokens (NFTs), an application of blockchain
technology in the metaverse environment, has focused primarily on the market demand side …
technology in the metaverse environment, has focused primarily on the market demand side …
Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis
Since its inception, mobile commerce (m-commerce) has introduced many disruptive
changes to the business world via various types of m-commerce applications, which refer to …
changes to the business world via various types of m-commerce applications, which refer to …
Two decades of mobile payment research: A systematic review using the TCCM approach
Researchers have increasingly explored various aspects of mobile payment in the past two
decades, including different mobile payment systems (MPS), stakeholders, and related …
decades, including different mobile payment systems (MPS), stakeholders, and related …
Resistance of facial recognition payment service: a mixed method approach
CT Lee, LY Pan - Journal of Services Marketing, 2023 - emerald.com
Purpose Sellers view facial recognition mobile payment services (FRMPS) as a convenient
and cost-saving way to receive immediate payments from customers. For consumers …
and cost-saving way to receive immediate payments from customers. For consumers …
A dedication-constraint model of consumer switching behavior in mobile payment applications
Consumer switching behavior damages the market share and profitability of mobile payment
application (MPA) providers. However, this issue has received scarce attention in the …
application (MPA) providers. However, this issue has received scarce attention in the …