Purpose Following the continued development of transformative service research and the
prevalence of the service-dominant logic in services marketing literature, increased …

The circular economy (CE) presents an alternative perspective to the linear take-make-use-
dispose model prevalent in industrial value chains. CE envisions economies operating like …

Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …

Many firms are adopting customer experience management as a route to differentiation, but
experience management in practice has only begun to be explored. Using a strategic …

This manuscript addresses growing concerns about the impact and relevance of the
marketing discipline and its ability to replicate itself through common theoretical, empirical …

Cities are located at the intersection of global interactions and analytical modeling of space
is an essential progression to understand the organizational structure of today's cities, which …

At the heart of Public Service Logic (PSL) is an explicit focus on 'value'in the context of public
services. However, the concept of value remains undertheorized. This paper integrates …

Purpose Emerging transformative service research (TSR) studies adopt a service system
lens to conceptualise well-being across the micro, meso and macro levels of aggregation …

Co-creating customer experiences in service ecosystems: a study in a tourist destination |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

This article introduces the reader to the special issue of Industrial Marketing Management on
innovation ecosystems. The concept of the innovation ecosystem has created considerable …