The value of codesign: The effect of customer involvement in service design teams

J Trischler, SJ Pervan, SJ Kelly… - Journal of Service …, 2018 - journals.sagepub.com
Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …

Service design as an approach to implement the value cocreation perspective in new service development

E Yu, D Sangiorgi - Journal of Service Research, 2018 - journals.sagepub.com
Although new service development (NSD) studies have contributed to developing
systematic approaches to service innovation, their product-oriented and provider-centric …

[HTML][HTML] Avoiding food becoming waste in households–The role of packaging in consumers' practices across different food categories

H Williams, A Lindström, J Trischler, F Wikström… - Journal of Cleaner …, 2020 - Elsevier
Food wastage in households remains a sustainability challenge that poses both
environmental and social problems. Among the many factors contributing to this problem …

A review of research with co-design methods in health education

F Iniesto, K Charitonos, A Littlejohn - Open Education Studies, 2022 - degruyter.com
Studies using co-design methods require the meaningful involvement of stakeholders in
creating new knowledge and harnessing, mobilising, and transferring existing knowledge to …

Design choices framework for co-creation projects

JJ Lee, M Jaatinen, A Salmi, T Mattelmäki… - … Journal of Design, 2018 - research.aalto.fi
Co-creation has been adopted in many recent design and innovation projects, bringing
different stakeholders together and creating a shared understanding and new ideas through …

[HTML][HTML] Opening the black pot: A service design-driven approach to understanding the use of cleaner cookstoves in peri-urban Kenya

F Lambe, Y Ran, E Kwamboka, S Holmlid… - Energy Research & …, 2020 - Elsevier
Decades of efforts to replace traditional cooking methods that rely on solid biomass fuels
with cleaner-burning and more energy-efficient cookstoves have fallen short of expectations …

Designing immersive sustainable food experiences in augmented reality: a consumer participatory co-creation approach

DID Han, SG Abreu e Silva, K Schröder, F Melissen… - Foods, 2022 - mdpi.com
In light of the current debate on the impact of our current food system on climate change and
related mitigation strategies, addressing the acceptance of sustainability aspects within …

Service design as an innovation approach in technology startups: a longitudinal multiple case study

AK Korper, L Patrício, S Holmlid… - Creativity and Innovation …, 2020 - Wiley Online Library
While service design has been accepted as a human‐centered and cocreative approach to
service innovation, its role in technology‐driven contexts, specifically technology startups …

Designing development interventions: The application of service design and discrete choice experiments in complex settings

M Osborne, F Lambe, Y Ran, N Dehmel, GA Tabacco… - World Development, 2022 - Elsevier
The persistence of problems such as endemic poverty, rising inequalities, climate change
and biodiversity loss demands us to find solutions which are embedded in a highly complex …

Customer preferences in mobile game pricing: a service design based case study

JT Harviainen, J Ojasalo, S Nanda Kumar - Electronic Markets, 2018 - Springer
This article examines the service design of freemium game pricing. Freemium games are a
type of game that is partially free to play, but its players are able to access various options by …