Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

The study's goal is to see how electronic customer relationship management affects the
quality of service at private hospitals in Jordan. The dimensions of customer relationship …

The banking industry is rapidly developing to utilize e-banking as an efficient and suitable
tool to satisfy customers. Online banking service is the general service suggested by …

The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

El presente trabajo reporta los resultados de una investigación realizada en una empresa
dedicada a la instalación, mantenimiento y reparación de sistemas de aires acondicionados …

Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

The aim of this research study is to determine the satisfaction level of banking customers
regarding quality of different services provided by their bank and their loyalty with the …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

Purpose-This research strives to analyze and investigate customers' perception of the
dimensions of service quality at retails in Makassar Municipality of Indonesia Country. This …

The aim of this study was to investigate the relationships between service quality, food
quality, customer satisfaction and customer retention in limited service restaurants in Jordan …