Shopping mall is a group of retail stores under one roof. Malls have been constantly
adapting and changing in both style and substance in order to attract increasingly …

Purpose A key question for shopping malls is to create a retail environment that is at the
same time safe and entertaining. The purpose of this paper is to provide insight into this …

Purpose The New Zealand city of Christchurch provides a leading example of post-disaster
rebuilding in a Central Business District (CBD) area. In its rebuilding programme, the city …

The study compares perceived insecurity by customers and retail staff during service
encounters. The topic is important, because retailers invest millions of dollars in security …

Purpose The purpose of this paper is to identify customers' needs and expectations
regarding servicescape surveillance management (SSM) in order to suggest to service …

Shoplifting is at serious retail crime for all retailers, which reduces profitability. This study
investigates the extent and impact of shoplifting in shopping malls in Istanbul, Turkey. It …

Purpose Shoplifting has become a widespread crime problem worldwide. The study aims to
investigate retailers' perceptions of the effectiveness of crime prevention through …

Many law enforcement agencies and religious communities are trying to bolster the security
measures taken by places of worship. While research has examined the effectiveness or …

Recognizing that it is a widespread crime, retailers in Turkey have adopted Crime
Prevention through Environmental Design (CPTED) techniques to prevent shoplifting. Using …

Shoplifting is a growing problem for all stores. Following a 300% increase in the number
shopping malls in the past decade, Turkey had 375 malls by 2016, with shoplifting becoming …