Robotic process automation (RPA) is a disruptive technology to automate already digital yet
manual tasks and subprocesses as well as whole business processes. In contrast to other …

Business Process Automation has been gaining increasing importance in the management
of companies and organizations since it reduces the time needed to carry out routine tasks …

Digital transformation forces companies to rethink their processes to meet current customer
needs. Business Process Management (BPM) can provide the means to structure and tackle …

During the complex emergency of COVID-19 pandemic, healthcare sector experienced
challenging pressure surge, related to rapid increase in the number of infections, patient …

While much of our daily working life has been digitized, it is by no means fullyautomated.
Severalissuessuchasprogrammingcost, lackofskill, orprojectcomplexity hinder the …

Abstract Design activities such as process modeling always face a trade-off between quality
and quantity. That is, process management initiatives typically focus on modeling and …

Increasingly dynamic environments require organizations to engage in business process
standardization (BPS) in response to environmental change. However, BPS depends on …

In the rapidly changing organizations, the importance of inclusive service design is growing,
both for external relations and internal communities. In our case study, we explored the …

It is unquestionable that digital transformation impacts directly on organizations and the way
they do business. With the emergence of Business Intelligence techniques, such as Process …

Enterprises rely on their process-aware information system (PAIS) to conduct business. With
the increasingly fierce competition, the operation environment of enterprises is constantly …