Attitudes have been a central topic in social psychology from its early beginnings. But what
exactly are attitudes, where do they come from, and how can they be modified? The overall …

Although people have been shown to rely on feelings to make judgments, the conditions that
moderate this reliance have not been systematically reviewed and conceptually integrated …

This article conceptualizes and presents a research agenda for the emerging area of
transformative service research, which lies at the intersection of service research and …

Human reasoning is accompanied by metacognitive experiences, most notably the ease or
difficulty of recall and thought generation and the fluency with which new information can be …

We demonstrate the differential effects of framing health hazards as occurring every day
versus every year, two reference periods that objectively refer to the present but subjectively …

A meta-analysis of health communications examines the influence of 22 tactics and six
individual characteristics on intentions to comply with health recommendations. The analysis …

Mixed findings have emerged in message framing studies, even when such studies employ
the same general type of framing, such as goal framing. This article attempts to show that by …

This chapter reviews research on consumer psychology with emphasis on the topics of
categorization, inferences, affect, and persuasion. The chapter reviews theory-based …

People—especially Americans—are by and large optimists. They're much better at
imagining best-case scenarios (I could win the lottery!) than worst-case scenarios (A …

The communication of risk information is a fundamental aspect of nearly all health promotion
interventions. However, no consensus exists regarding the most effective way to provide …