Using data on 935 small firms and bank managers, we differentiated customers' relational
trust in their banks from beliefs about the banks' self-interested motivations. Relational trust …

Bank decision makers depend on being able to identify and understand customer
preferences in order to decide what programs and services the bank should offer. The …

This study examines how small–business owners'/managers' perceptions about their
banking relationships are influenced by the gender of both the small–business …

This article presents the results of a study of the evaluation by more than 300 bank decision-
makers of relationship marketing strategies used by their suppliers. The research identifies …

The omnipresent competition that exists in the banking industry motivates financial
institutions to increase customer loyalty. This empirical study indicates that the loyalty of …

The present study provides a systematic literature review of small and medium-sized
enterprises (SMEs) financing. The research strategy is to identify and reveal ambiguities …

Borrowings from banks are by far the most common source of external financing for small
business. Bank debt easily outweighs organized venture capital as a source of funding for …

Purpose–Through the dual analysis of small business‐owner relations with their banks and
accountants, this paper aims to address conflicting interpretations of how small business …

This paper describes the findings of empirical research directed toward identifying factors
associated with decisions made by Canadian small businesses to seek new banking …

As the number of failed farm and ranch operations increases, so does the number of
lawsuits involving claims that lenders are responsible for farmers' losses. These lawsuits are …