Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

Use of conversational agents, like chatbots, avatars, and robots is increasing worldwide. Yet,
their effectiveness in health care is largely unknown. The aim of this advanced review was to …

Artificial intelligence technology is changing the way services are delivered and introducing
opportunities for new sources of service failure. The purpose of this paper is to examine how …

Millions of people experience mental health issues each year, increasing the necessity for
health-related services. One emerging technology with the potential to help address the …

Failures in human-chatbot interactions are becoming inevitable such as failure of chatbots to
maintain contextual awareness. Thus, an effective service recovery strategy is essential for e …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

Intelligent agents (IAs) are permeating both business and society. However, interacting with
IAs poses challenges moving beyond technological limitations towards the human-computer …

Abstract Conversational Agents (CAs) are widely spread in a variety of domains, such as
health and customer service. There is a recent trend of increasing publications and …

Background Digital technologies may improve sexual and reproductive health (SRH) across
diverse settings. Chatbots are computer programs designed to simulate human …

Conversational agents are systems with great potential to enhance human-computer
interaction in industrial settings. Although the number of applications of conversational …