Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport
Research question Previous research on service quality in spectator sport has provided
mixed results on its measurement and influence on spectators' outcomes. This study …
mixed results on its measurement and influence on spectators' outcomes. This study …
Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics
This paper tests a model based on hypothesized relationships among sport involvement,
place evaluations; at the level of venue and host city, and event satisfaction as antecedents …
place evaluations; at the level of venue and host city, and event satisfaction as antecedents …
Predicting behavioral loyalty through community: Why other fans are more important than our own intentions, our satisfaction, and the team itself
A consumer's loyalty to a specific sport team is longitudinal in nature. This longitudinal study
examines the effects of consumers' attitudinal constructs (team identification, associated …
examines the effects of consumers' attitudinal constructs (team identification, associated …
Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities: Development of HiEduQual
S Annamdevula, RS Bellamkonda - Journal of Modelling in …, 2016 - emerald.com
Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …
HiEduQual to measure the perceived service quality of students in higher education …
Customer satisfaction with game and service experiences: Antecedents and consequences
Sport marketing researchers have generally studied two types of satisfaction at sporting
events: game satisfaction and service satisfaction. One gap in the literature is studying the …
events: game satisfaction and service satisfaction. One gap in the literature is studying the …
Effect of event service quality and satisfaction on happiness among runners of a recurring sport event
ND Theodorakis, K Kaplanidou, I Karabaxoglou - Leisure Sciences, 2015 - Taylor & Francis
The consumption of sport events through direct participation can influence participants'
perception of happiness with that experiential purchase given the time and resources …
perception of happiness with that experiential purchase given the time and resources …
Predicting spectators' behavioural intentions in professional football: The role of satisfaction and service quality
The present study aimed to examine the relationships among service quality, satisfaction
and spectators' behavioural intentions, in the context of professional football. Using …
and spectators' behavioural intentions, in the context of professional football. Using …
[图书][B] Managing major sports events: Theory and practice
MM Parent, A Ruetsch - 2020 - taylorfrancis.com
Managing Major Sports Events: Theory and Practice is a complete introduction to the
principles and practical skills that underpin the running and hosting of major sports events …
principles and practical skills that underpin the running and hosting of major sports events …
Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over
HS Yu, JJ Zhang, DH Kim, KK Chen… - Social Behavior and …, 2014 - ingentaconnect.com
Our aim in this study was to examine the structural relationships among service quality,
perceived value, customer satisfaction, and behavioral intention. Participants, who were all …
perceived value, customer satisfaction, and behavioral intention. Participants, who were all …
A critical review of theoretical and methodological issues in consumer satisfaction research and recommendations for future sport marketing scholarship
The purpose of this study is to provide a critical review of how consumer satisfaction
research in the sport management and the nonsport literatures has developed over the past …
research in the sport management and the nonsport literatures has developed over the past …