Designing engaging games for education: A systematic literature review on game motivators and design principles
TH Laine, RSN Lindberg - IEEE Transactions on Learning …, 2020 - ieeexplore.ieee.org
Effective educational interventions require sufficient learner engagement, which can be
difficult to achieve if the learner is inadequately motivated. Games have been shown to …
difficult to achieve if the learner is inadequately motivated. Games have been shown to …
Gamification design frameworks: a systematic mapping study
O Azouz, Y Lefdaoui - 2018 6th international conference on …, 2018 - ieeexplore.ieee.org
The purpose of this article is to present a systematic mapping study conducted to discover
the current state of the art of the Gamification Design Framework. This study explores more …
the current state of the art of the Gamification Design Framework. This study explores more …
An Evaluation Of Helpdesk With Gamification Using Indeks Kepuasan Masyarakat (IKM)
A Muhtadibillah, HT Sukmana… - … ) The 1st Edition Vol. 1 No …, 2021 - books.google.com
Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is
an IT (Information Technology) section. It is first contacted by a user when someone has …
an IT (Information Technology) section. It is first contacted by a user when someone has …
Exploring digital transformation and digital culture in service organizations
M Jäntti, S Hyvarinen - 2018 15th International Conference on …, 2018 - ieeexplore.ieee.org
Digital transformation changes the way how companies and individuals operate and interact
with their surrounding environment. New digital channels provide service companies both …
with their surrounding environment. New digital channels provide service companies both …
[HTML][HTML] UAREI: A model for formal description and visual representation/software gamification
D Ašeriškis, T Blažauskas, R Damaševičius - Dyna, 2017 - scielo.org.co
The paper presents the UAREI (User-Action-Rule-Entities-Interface) model for formal
specification of software gamification, and the UAREI visual modelling language for …
specification of software gamification, and the UAREI visual modelling language for …
Improving the quality of ict and forestry service processes with digital service management approach: A case study on forestry liquids
Harvesting forests requires consumption of various types of liquids: fuels, lubricating oil for
harvester saw chains, marking colours in liquid form, and urea-based fungicide. Forest …
harvester saw chains, marking colours in liquid form, and urea-based fungicide. Forest …
A simulation and gamification approach for IT service management improvement
This paper proposes a conceptual framework for improving Information Technology Service
Management (ITSM) processes that is based on as follows:(a) to build a simulation model of …
Management (ITSM) processes that is based on as follows:(a) to build a simulation model of …
Exploring service desk employees' motivation and rewarding
M Jäntti, H Kallinen - 2017 International Conference on Service …, 2017 - ieeexplore.ieee.org
Many service desk managers are struggling with the high turnover of service desk
employees. Keeping the service desk job interesting and maintaining motivation is …
employees. Keeping the service desk job interesting and maintaining motivation is …
Perancangan sistem informasi helpdesk dengan konsep gamification berbasis web
A Muhtadibillah - 2019 - repository.uinjkt.ac.id
Konsep gamification ialah elemen game yang diterapkan pada konteks non-game,
Helpdesk merupakan bagian TI (Teknologi Informasi) yang pertama kali dihubungi user saat …
Helpdesk merupakan bagian TI (Teknologi Informasi) yang pertama kali dihubungi user saat …
Gamification for improving IT service incident management
Support groups' agents are a very important element of IT service incident management
process, and to increase their motivation and commitment, to improve their skills and to …
process, and to increase their motivation and commitment, to improve their skills and to …