Designing engaging games for education: A systematic literature review on game motivators and design principles

TH Laine, RSN Lindberg - IEEE Transactions on Learning …, 2020 - ieeexplore.ieee.org
Effective educational interventions require sufficient learner engagement, which can be
difficult to achieve if the learner is inadequately motivated. Games have been shown to …

Gamification design frameworks: a systematic mapping study

O Azouz, Y Lefdaoui - 2018 6th international conference on …, 2018 - ieeexplore.ieee.org
The purpose of this article is to present a systematic mapping study conducted to discover
the current state of the art of the Gamification Design Framework. This study explores more …

An Evaluation Of Helpdesk With Gamification Using Indeks Kepuasan Masyarakat (IKM)

A Muhtadibillah, HT Sukmana… - … ) The 1st Edition Vol. 1 No …, 2021 - books.google.com
Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is
an IT (Information Technology) section. It is first contacted by a user when someone has …

Exploring digital transformation and digital culture in service organizations

M Jäntti, S Hyvarinen - 2018 15th International Conference on …, 2018 - ieeexplore.ieee.org
Digital transformation changes the way how companies and individuals operate and interact
with their surrounding environment. New digital channels provide service companies both …

[HTML][HTML] UAREI: A model for formal description and visual representation/software gamification

D Ašeriškis, T Blažauskas, R Damaševičius - Dyna, 2017 - scielo.org.co
The paper presents the UAREI (User-Action-Rule-Entities-Interface) model for formal
specification of software gamification, and the UAREI visual modelling language for …

Improving the quality of ict and forestry service processes with digital service management approach: A case study on forestry liquids

M Jäntti, M Aho - International Conference on the Quality of Information …, 2022 - Springer
Harvesting forests requires consumption of various types of liquids: fuels, lubricating oil for
harvester saw chains, marking colours in liquid form, and urea-based fungicide. Forest …

A simulation and gamification approach for IT service management improvement

E Orta, M Ruiz - … : 16th International Conference, SPICE 2016, Dublin …, 2016 - Springer
This paper proposes a conceptual framework for improving Information Technology Service
Management (ITSM) processes that is based on as follows:(a) to build a simulation model of …

Exploring service desk employees' motivation and rewarding

M Jäntti, H Kallinen - 2017 International Conference on Service …, 2017 - ieeexplore.ieee.org
Many service desk managers are struggling with the high turnover of service desk
employees. Keeping the service desk job interesting and maintaining motivation is …

Perancangan sistem informasi helpdesk dengan konsep gamification berbasis web

A Muhtadibillah - 2019 - repository.uinjkt.ac.id
Konsep gamification ialah elemen game yang diterapkan pada konteks non-game,
Helpdesk merupakan bagian TI (Teknologi Informasi) yang pertama kali dihubungi user saat …

Gamification for improving IT service incident management

E Orta, M Ruiz, A Calderón, N Hurtado - … de Mallorca, Spain, October 4–5 …, 2017 - Springer
Support groups' agents are a very important element of IT service incident management
process, and to increase their motivation and commitment, to improve their skills and to …