Co-design, defined as collective creativity across the entire design process, can lead to the
development of interventions that are more engaging, satisfying, and useful to potential …

User experience (UX) evaluation is a growing field with diverse approaches. To understand
the development since previous meta-review efforts, we conducted a state-of-the-art review …

Plain English summary Background Continual improvements to health systems, products,
and services are necessary for improvements in health. However, many of these …

While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …

Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …

The role of making in the design process has been growing, taking on new forms and
involving new players over the past 10 years. Where we once primarily saw designers using …

Although new service development (NSD) studies have contributed to developing
systematic approaches to service innovation, their product-oriented and provider-centric …

Abstract The Quadruple Helix Model of innovation recognizes four major actors in the
innovation system: science, policy, industry, and society. In keeping with this model, more …

In many service design projects, co-design is seen as critical to success and a range of
benefits are attributed to co-design. In this paper, we present an overview of benefits of co …

Background: The proliferation of mobile devices has enabled new ways of delivering health
services through mobile health systems. Researchers and practitioners emphasize that the …