The role of numbers in the customer journey

S Santana, M Thomas, VG Morwitz - Journal of Retailing, 2020 - Elsevier
At each stage in customers' journeys, they encounter different types of numeric information
that they process using different judgment strategies. Relevant numbers might include …

How aggregated opinions shape beliefs

K Oktar, T Lombrozo - Nature Reviews Psychology, 2025 - nature.com
In today's online world, the beliefs of people are shaped by aggregated opinions: the
elicited, quantified and summarized judgements of many strangers. Ratings guide …

The influence of a “green” loyalty program on service encounter satisfaction

SQ Liu, AS Mattila - Journal of Services Marketing, 2016 - emerald.com
Purpose Presently, loyalty programs often offer preferential treatment to the firm's best
customers, and recently, service firms started to incorporate corporate social responsibility …

Numbers are gendered: The role of numerical precision

D Yan - Journal of Consumer Research, 2016 - academic.oup.com
Marketing communications often contain numerical information that can be expressed more
or less precisely. Earlier research has identified a number of ways in which consumers …

Making each unit count: The role of discretizing units in quantity expressions

C Lembregts, B Van den Bergh - Journal of Consumer Research, 2019 - academic.oup.com
Consumers typically infer greater quantity from larger numbers. For instance, a 500 gram
box of chocolates appears heavier than a. 5 kilogram box. By expressing quantities in …

Mitigating the negative effects of service failure through customer identification

J Song, J Huang, Y Jiang - Psychology & Marketing, 2022 - Wiley Online Library
This study investigated the effect of numerical customer identification (ie, assigning numbers
to identify customers) in the service context on the numbered customers' reaction to service …

[HTML][HTML] How to enhance the sustainable disposal of harmful products

D Acuti, L Lemarié, G Viglia - Technological Forecasting and Social …, 2023 - Elsevier
The effectiveness of sustainable disposable schemes remains an unsolved issue for policy-
makers. This paper investigates the factors that can enhance consumers' ability to dispose of …

1,200 a Year? Regulatory Focus and the Evaluation of Temporally Framed Attributes

S Basu, S Ng - Journal of Consumer Psychology, 2021 - Wiley Online Library
The costs and benefits of various products, such as insurance and subscription services, are
recurring. Marketers can choose to frame these attributes either as a series of periodic …

Investigation of green marketing practices of UAE hypermarkets

S Joghee, AR Dubey, S Singh - International Journal of …, 2021 - inderscienceonline.com
The purpose of this investigation is to explain an empirical relationship between green
principles and the firm's competitive advantage. The study is intended towards establishing …

Perceived product sizes in visually complex environments

S Ketron - Journal of Retailing, 2018 - Elsevier
Although prior scholarship has demonstrated important effects of visual complexity on
product perceptions, the relationship between the visual complexity of a product's …