The role of numbers in the customer journey
At each stage in customers' journeys, they encounter different types of numeric information
that they process using different judgment strategies. Relevant numbers might include …
that they process using different judgment strategies. Relevant numbers might include …
How aggregated opinions shape beliefs
K Oktar, T Lombrozo - Nature Reviews Psychology, 2025 - nature.com
In today's online world, the beliefs of people are shaped by aggregated opinions: the
elicited, quantified and summarized judgements of many strangers. Ratings guide …
elicited, quantified and summarized judgements of many strangers. Ratings guide …
The influence of a “green” loyalty program on service encounter satisfaction
SQ Liu, AS Mattila - Journal of Services Marketing, 2016 - emerald.com
Purpose Presently, loyalty programs often offer preferential treatment to the firm's best
customers, and recently, service firms started to incorporate corporate social responsibility …
customers, and recently, service firms started to incorporate corporate social responsibility …
Numbers are gendered: The role of numerical precision
D Yan - Journal of Consumer Research, 2016 - academic.oup.com
Marketing communications often contain numerical information that can be expressed more
or less precisely. Earlier research has identified a number of ways in which consumers …
or less precisely. Earlier research has identified a number of ways in which consumers …
Making each unit count: The role of discretizing units in quantity expressions
C Lembregts, B Van den Bergh - Journal of Consumer Research, 2019 - academic.oup.com
Consumers typically infer greater quantity from larger numbers. For instance, a 500 gram
box of chocolates appears heavier than a. 5 kilogram box. By expressing quantities in …
box of chocolates appears heavier than a. 5 kilogram box. By expressing quantities in …
Mitigating the negative effects of service failure through customer identification
This study investigated the effect of numerical customer identification (ie, assigning numbers
to identify customers) in the service context on the numbered customers' reaction to service …
to identify customers) in the service context on the numbered customers' reaction to service …
[HTML][HTML] How to enhance the sustainable disposal of harmful products
The effectiveness of sustainable disposable schemes remains an unsolved issue for policy-
makers. This paper investigates the factors that can enhance consumers' ability to dispose of …
makers. This paper investigates the factors that can enhance consumers' ability to dispose of …
1,200 a Year? Regulatory Focus and the Evaluation of Temporally Framed Attributes
The costs and benefits of various products, such as insurance and subscription services, are
recurring. Marketers can choose to frame these attributes either as a series of periodic …
recurring. Marketers can choose to frame these attributes either as a series of periodic …
Investigation of green marketing practices of UAE hypermarkets
The purpose of this investigation is to explain an empirical relationship between green
principles and the firm's competitive advantage. The study is intended towards establishing …
principles and the firm's competitive advantage. The study is intended towards establishing …
Perceived product sizes in visually complex environments
S Ketron - Journal of Retailing, 2018 - Elsevier
Although prior scholarship has demonstrated important effects of visual complexity on
product perceptions, the relationship between the visual complexity of a product's …
product perceptions, the relationship between the visual complexity of a product's …