Highlights•Core concepts of empathy in design are proposed to clarify its
definition.•Empirical indicators for empathy are reviewed to support future research.•Many …

Having empathy in the design process can help engineers relate to the end-user by
identifying what and why certain experiences are meaningful. While there have been efforts …

Empathic design highlights the relevance of understanding users and their circumstances in
order to obtain good design outcomes. However, theory-based quantitative methods, which …

To design user-centered services, it is essential to build empathy toward users. It is hence
strategic to trigger empathy for users among professionals concerned with shaping service …

Empathy can help designers discover and fulfill users' latent needs in design, which can
lead to better design solutions. To achieve deep user understanding, designers utilize their …

Research on empathy has been surging in popularity in the engineering design community
since empathy is known to help designers develop a deeper understanding of the users' …

Empathy is argued to be a key factor for a successful design discussion. However, such
causality cannot be empirically proven based on how empathy is currently defined in design …

The ability to understand and feel the needs and circumstances of others, also known as
empathy, has been found to help engineering designers develop a deeper understanding of …

Over the past decade, engineering design research has seen a significant surge of the
discussion of empathy. As such, design researchers have been devoted in devising and …

Around 15% of the global population, with a 6% prevalence in Mexico, experiences
disabilities, underscoring the imperative to address their unique needs. This study focuses …