Design and objectives Every organisation has a unique culture. There is a widely held view
that a positive organisational culture is related to positive patient outcomes. Following the …

Background: In recent years, the high prevalence of mental health problems among health
care workers has given rise to great concern. The academic literature suggests that …

Background Healthcare organisations monitor patient experiences in order to evaluate and
improve the quality of care. Because nurses spend a lot of time with patients, they have a …

Background To review systematically the published literature relating to interventions
informed by patient feedback for improvement to quality of care in hospital settings. Methods …

The analysis summarises the experience of a sample of patient at the University Polyclinic in
Messina (Italy) and provides a detailed assessment of the satisfaction of patients …

This study identifies prevalent organizational culture profiles in US hospitals based on the
Competing Value Framework and examines the relationship between these cultures and …

Objective To assess customer satisfaction determinants in a public pediatric inpatient
service and propose some strategies to enhance the consumer and customer experience …

BACKGROUND: Patient satisfaction is influenced by the setting in which patients are treated
and the employees providing care. However, to date, limited research has explained how …

Introduction Patient safety climate/culture is attracting increasing research interest, but there
is little research on its relation with organizational climates regarding other target domains …

This paper studies SMEs' participation in public procurement in light of perceived barriers
and expected benefits of accessing the public marketplace. It presents a comparative …