Given the prevailing emphasis on agency performance, customer focus, stakeholder's
interests and other methods of assessment under new public administration and prevailing …

How does the public's assessment of the quality of specific public services compare with its
evaluation of private sector services? Using the results of a 1992 survey conducted in …

What do Americans think about local service delivery? In this meta-analysis of 261 citizen
surveys administered in 40 states over the past decade, Thomas Miller and Michelle Miller …

This book exposes the inefficiencies in private sector provision and lack of capacity of Local
Governments to deal with solid waste collection. The book will be essential for students …

Objective. This article illustrates the usefulness of citizen satisfaction surveys to account for
variation in citizen satisfaction with public‐service quality within a city's boundaries …

The quality movement in the United States has been characterized as an impetus for
organizational effectiveness and responsiveness since the late 1970s.'Quality'can be a …

Most citizen satisfaction surveys use filter questions to limit satisfaction responses to only
those citizens with direct, personal experience with the service. The resulting small response …

The literature suggests a strong relationship between municipal awareness and citizen
satisfaction. This study aims at examining the determinants of municipal awareness, and …

Some of the very best writings on issues involving local government can be found in journals
published by the American Society for Public Administration or journals with which ASPA is …

Destination competitiveness and performance are among the most challenging areas of
concern and analysis, key concepts of the tourism industry. Tourism destination is often …