This scoping review aimed to identify potential factors from across eight disciplines'
approaches to complexity that could be positively applied to supporting services users to …

The paper aims to take a novel look to customer satisfaction with B2B service through the
lens of customer perception of service quality criterions. By literature review, service quality …

Purpose There is still no generally accepted quality model of consulting services. This is
particularly the case for management consulting projects, where scope is often indefinite …

The aim of this study was to apply the Importance-Performance Map (IPM) method based on
PLS-SEM by extending the importance-performance analysis (IPA), which is an existing …

Özet Uluslararası endüstriyel pazarlar, endüstriyel işletmelerin rekabet koşullarında ayakta
kalabilmeleri için yeni stratejik hamleler ve ilişkiler geliştirmesini zorunlu kılmaktadır. Her …

In recent years, the acquisition of professional services has become increasingly relevant for
value creation within companies. This growing trend of outsourcing has also been observed …

In today's business market, products alone cannot assure vendors' success due to the trend
of the market where buyers perceived products and services are equally important. To face …

The paper aims to take a novel look to customer satisfaction with B2B service through the
lens of customer perception of service quality criterions. By literature review, service quality …

Tässä tutkimuksessa tarkastellaan B2B-asiakaskokemuksen muodostumista organisaation
sisäisestä näkökulmasta. Tutkimuksessa keskitytään organisaation sisäisten toimintojen …

요 약 본 연구는 기존 경쟁력 요인들의 중요도와 만족도의 차이를 통하여 전략적 정책을
파악하는 기존 방법인 중요도-성과도 분석 (IPA) 을 확장하여 PLS-SEM 기반 IPM (Importance …