Understanding motivations to use online streaming services: integrating the technology acceptance model (TAM) and the uses and gratifications theory (UGT)

MA Camilleri, L Falzon - Spanish Journal of Marketing-ESIC, 2021 - emerald.com
Purpose The outbreak of the Coronavirus (COVID-19) pandemic and its preventative social
distancing measures have led to a dramatic increase in subscriptions to paid streaming …

Social media engagement behavior: A framework for engaging customers through social media content

R Dolan, J Conduit, C Frethey-Bentham… - European journal of …, 2019 - emerald.com
Purpose Organizations are investing heavily in social media yet have little understanding of
the effects of social media content on user engagement. This study aims to determine the …

Chatbots in retailers' customer communication: How to measure their acceptance?

A Rese, L Ganster, D Baier - Journal of Retailing and Consumer Services, 2020 - Elsevier
Currently, online retailers evaluate whether chatbots—software programs that interact with
users using natural languages—could improve their customers' satisfaction. In a retail …

Social media engagement behaviour: a uses and gratifications perspective

R Dolan, J Conduit, J Fahy… - Journal of strategic …, 2016 - Taylor & Francis
The proliferation of social media platforms and corresponding consumer adoption in recent
years has precipitated a paradigm shift, significantly altering the ways customers engage …

Understanding the effects of gratifications on the continuance intention to use WeChat in China: A perspective on uses and gratifications

C Gan, H Li - Computers in Human Behavior, 2018 - Elsevier
Prior studies have shown that gratifications exert significant effects on the sustained use of
an information system by individuals. However, the roles of different gratifications vary in …

The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances

J Fox, JJ Moreland - Computers in human behavior, 2015 - Elsevier
Research on social media typically focuses on its benefits; considerably less is known about
the dark side of social networking sites. Focus groups of adult Facebook users (N= 44) …

Is boredom proneness related to social media overload and fatigue? A stress–strain–outcome approach

E Whelan, AKM Najmul Islam, S Brooks - Internet Research, 2020 - emerald.com
Purpose Social media overload and fatigue have become common phenomena that are
negatively affecting people's well-being and productivity. It is, therefore, important to …

An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers

K Hur, TT Kim, OM Karatepe, G Lee - Tourism management, 2017 - Elsevier
The tourism and hospitality industry is largely influenced by the use of social media.
However, there is still a need for more empirical research about the factors social media …

A hybrid SEM-neural network analysis of social media addiction

LY Leong, TS Hew, KB Ooi, VH Lee, JJ Hew - Expert Systems with …, 2019 - Elsevier
Social media has been a phenomenon but it is a double-edge sword that can bring about
negative effects such as social media addiction. Nevertheless, very less attention has been …

Applying uses and gratifications theory and social influence processes to understand students' pervasive adoption of social networking sites: Perspectives from the …

P Ifinedo - International Journal of Information Management, 2016 - Elsevier
This study provides nascent information on university students' needs to adopt social
networking sites (SNSs) pervasively. The study drew from the uses and gratifications theory …