A basement computer room at Buy. com headquarters in Aliso Viejo, California, holds what
some believe to be the heart of the new digital economy. Banks of modems dial out over …

This paper reviews interface design of web pages for e-commerce. Different tasks in e-
commerce are contrasted. A systems model is used to illustrate the information flow between …

We performed a study to determine the influence that perceived usability has on the user's
loyalty to websites that they visit. The results of the empirical analysis confirmed that the trust …

Purpose–The objectives of this article are to develop a multiple‐item scale for measuring e‐
service quality and to study the influence of perceived quality on consumer satisfaction …

Recommendation agents (RAs) are software agents that elicit the interests or preferences of
individual consumers for products, either explicitly or implicitly, and make recommendations …

Knowledge-based Configuration incorporates knowledge representation formalisms to
capture complex product models and reasoning methods to provide intelligent interactive …

The Internet has signi. cantly reduced the marginal cost of producing and distributing digital
information goods. It also coincides with the emergence of new competitive strategies such …

Using the clickstream data recorded in Web server log files, the authors develop and
estimate a model of the browsing behavior of visitors to a Web site. Two basic aspects of …

This empirical study investigates the contribution of different types of predictors to the
purchasing behaviour at an online store. We use logit modelling to predict whether or not a …

This article examines the role of electronic recommendation agents in connection with
consumers' construction of multiattribute preferences. We propose that such digital agents …