Personalization in personalized marketing: Trends and ways forward

S Chandra, S Verma, WM Lim, S Kumar… - Psychology & …, 2022 - Wiley Online Library
In marketing, personalization is the action of designing and producing in ways that resonate
with customer preferences. Content and products that are personalized according to …

Service marketing and quality strategies

Y Hole, S Pawar, MP Bhaskar - Periodicals of engineering and …, 2018 - pen.ius.edu.ba
Marketing concept was formerly built on manufacturing based model with products and
goods-centered, for mainly economic exchange. It was developed, commencing from the …

Understanding the role of artificial intelligence in personalized engagement marketing

V Kumar, B Rajan, R Venkatesan… - California …, 2019 - journals.sagepub.com
This article explores the role of artificial intelligence (AI) in aiding personalized engagement
marketing—an approach to create, communicate, and deliver personalized offerings to …

[HTML][HTML] A global perspective on the marketing mix across time and space

JRK Wichmann, A Uppal, A Sharma… - International Journal of …, 2022 - Elsevier
The marketing mix (MM) is an integral part of a firm's marketing strategy sitting at the nexus
between a company and the marketplace. As such, it evolves together with the marketplace …

[HTML][HTML] Technology-enabled personalization in retail stores: Understanding drivers and barriers

AS Riegger, JF Klein, K Merfeld, S Henkel - Journal of Business Research, 2021 - Elsevier
Smart technologies grant brick-and-mortar retailers novel opportunities to introduce the
amenities of online retailing, such as data-driven personalization, into physical interactions …

Marketing in a data-driven digital world: Implications for the role and scope of marketing

D Shah, BPS Murthi - Journal of Business Research, 2021 - Elsevier
We are living in a world of data abundance and rapid technological advances in the digital
realm. The consequences for marketing practices have been transformative. The Marketing …

Online relationship marketing

L Steinhoff, D Arli, S Weaven, IV Kozlenkova - Journal of the Academy of …, 2019 - Springer
Online interactions have emerged as a dominant exchange mode for companies and
customers. Cultivating online relationships—defined as relational exchanges that are …

Influence of Industry 4.0 Projects on Business Operations: literature and empirical pilot studies based on case studies in Poland

B Gajdzik, R Wolniak - Journal of Open Innovation: Technology, Market …, 2022 - mdpi.com
For the past decade, Industry 4.0 has become the basis for building competitive advantage
for business operations. The key technologies of Industry 4.0 are implemented in enterprises …

Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

E Aguirre, D Mahr, D Grewal, K De Ruyter, M Wetzels - Journal of retailing, 2015 - Elsevier
Retailers gather data about customers' online behavior to develop personalized service
offers. Greater personalization typically increases service relevance and customer adoption …

How legacy firms can embrace the digital ecosystem via digital customer orientation

PK Kopalle, V Kumar, M Subramaniam - Journal of the Academy of …, 2020 - Springer
Because of modern digital technologies, business environments are turning into digital
ecosystems, wherein a firm's traditional interdependencies are increasingly influenced by …