Despite the existence of a large body of literature on the topic of supply chain (SC)
resilience, comprehensive empirical reviews of the antecedents and outcomes of resilience …

Consumer vulnerability affects billions of consumers worldwide, yet there is no consensus
about what constitutes this state or about its consequences for consumers. Indeed, while …

We develop a framework to facilitate customer engagement in service (CES) based on the
service-dominant (SD) logic. A novel feature of this framework is its applicability and …

Research in marketing often begins with two assumptions: that consumers are able to
choose among desirable products, and that they have sufficient resources to buy them …

Consumer vulnerability (CV) has evolved into an important management research field over
the past two decades. The CV field (hereafter, the field) merits evaluation of its present state …

Adaptable FLE's are an asset for the organization and customer alike as they are an
indispensable part of service experience. They are subjected to pressures which are not …

The core idea of this article is that five key characteristics—market heterogeneity,
sociopolitical governance, chronic shortage of resources, unbranded competition, and …

In the face of growing worldwide interest in corporate social responsibility (CSR), this paper
explores corporate practices and consumer perceptions related to CSR. Based on literature …

This wide-ranging yet focused text provides an informative introduction to consumer
behavior supported by in-depth, scientifically grounded coverage of key principles and …

The authors propose a restructuring of the “food as health” paradigm to “food as well-being.”
This requires shifting from an emphasis on restraint and restrictions to a more positive …