Research advances in artificial intelligence (AI) capabilities have resulted in intelligent and
humanlike AI-enabled technology (AIET). The concept of anthropomorphism—the attribution …

Due to the recent proliferation of AI-enabled technology (AIET), the concept of
anthropomorphism, human likeness in technology, has increasingly attracted researchers' …

This mixed-method investigation proposes and empirically tests a human-Artificial
Intelligence (AI) relationship development model in the context of social chatbots. Utilizing …

Artificial intelligence (AI)-based voice assistants have become an essential part of our daily
lives. Yet, little is known concerning what motivates students to use them in educational …

A personal intelligent agent (PIA) is a system that acts intelligently to assist a human using
natural language. Examples include Siri and Alexa. These agents are powerful computer …

Purpose Artificially intelligent (AI) assistant-enabled smart speaker not only can provide
assistance by navigating the massive amount of product and brand information on the …

Purpose This paper aims to document how AI has changed the way consumers make
decisions and propose how that change impacts services marketing, service research and …

Digital assistants based on artificial intelligence (AI) have been increasingly used in contexts
beyond home-oriented services to support individuals in carrying out work-related tasks …

Automated dialogue or conversational systems are anthropomorphised by developers and
personified by users. While a degree of anthropomorphism may be inevitable due to the …

Cities are growing in size in all parts of the world. This puts a burden on the public transport
infrastructure and creates numerous issues such as overcrowding, delayed services, and …