Purpose The importance of trust in student–university relations is relevant not only for the
quality of the educational process and the satisfaction with studying achieved by students …

The COVID-19 pandemic has required new marketing strategies for leveraging brand equity
among Higher Education Institutions. Previous research has uncovered the impact of …

The success and competitiveness of an organization recruiting the emerging workforce ie,
millennials can be ascribed in part to the organization's corporate social responsibility (CSR) …

Open and Distance Learning (ODL) has become a versatile method of higher education
globally, allowing individuals to pursue their academic degrees without the constraints …

Using longitudinal, institutional data, we document the impact of COVID‐19 on
undergraduate student retention at public universities in South Africa in 2020. We find that …

Grounded in social cognitive theory, this study aims to explore how service quality and
commercial friendship contribute to enhancing student loyalty and facilitating long-term …

COVID-19 pandemic impacted the world dramatically and how communities and societies
behaved. The purpose of this study was to explore lecturers' perspectives on emergency …

In higher education, students' trust in the university management may affect both mental
health and academic self-efficacy. This longitudinal study, conducted during the most …

Whilst the practitioner field around current student communications has developed in recent
years, most published research still focuses either on prospective students, theoretical …

While online education has become more prevalent throughout the years, nothing prepared
signed language interpreter educators for the likes of the COVID-19 pandemic. We surveyed …