Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return

O Berezan, C Raab, M Yoo, C Love - International Journal of Hospitality …, 2013 - Elsevier
The purpose of this study is to identify how sustainable hotel practices impact the satisfaction
and intention to return of hotel guests from different nationalities. Surveys were completed by …

Progress on green technology research in hotels: a literature review

A Gunduz Songur, G Turktarhan… - Journal of Hospitality and …, 2023 - emerald.com
Purpose The aim of this research, which is based on a literature review and bibliometric
analysis, is to reveal the development of green technologies in hotels, based on the articles …

How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam

HLT Trang, JS Lee, H Han - Journal of Travel & Tourism Marketing, 2019 - Taylor & Francis
This study aims to identify green-hotel attributes and determinants that contribute to guests'
intention generation for visiting a green hotel and practicing pro-environmental actions …

Hotel guests' preferences for green guest room attributes

M Millar, S Baloglu - Cornell Hospitality Quarterly, 2011 - journals.sagepub.com
A study of 571 business and leisure travelers examined the environmentally friendly
attributes that guests seek in hotel rooms. Using conjoint analysis of bundles of seven hotel …

Eco-innovation and organizational culture in the hotel industry

RSM del Rosario, DP René - International Journal of Hospitality …, 2017 - Elsevier
This study analyzes the relationship between organizational culture and eco-innovation in a
sample of 130 hotels in Oaxaca, Mexico. A theoretical model is developed to link the …

Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels

S Tanford, C Raab, YS Kim - International Journal of Hospitality …, 2012 - Elsevier
This study investigated factors that influence consumer purchasing decisions for two hotel
segments: full-service and limited-service. Results from an online survey indicated that full …

[HTML][HTML] Leadership roles for sustainable development: The case of a Malaysian green hotel

MF Ahmed, MB Mokhtar, CK Lim, AWK Hooi, KE Lee - Sustainability, 2021 - mdpi.com
The leadership roles of green hotels are essential for sustainable development because of
their contribution to reducing carbon emission, supplying safe food, and managing water …

Sustainable hotel practices and guest satisfaction levels

O Berezan, M Millar, C Raab - International Journal of Hospitality & …, 2014 - Taylor & Francis
The purpose of this study is to identify which sustainable hotel practices guests would be
most satisfied with, and what motivates guests to participate in these practices. In addition …

[HTML][HTML] The relationship between service quality, customer satisfaction and behavioural intentions

SF Padlee, CY Thaw, SNA Zulkiffli - Tourism and hospitality …, 2019 - hrcak.srce.hr
The relationship between service quality, customer satisfaction and behavioural intentions Skoči
na glavni sadržaj english Prijava i registracija Prijava Promjena načina autentikacije Registracija …

Exploring competitive hotel selection attributes among guests: An importance-performance analysis

JJ Kim, Y Lee, H Han - Journal of Travel & Tourism Marketing, 2019 - Taylor & Francis
This study aimed to explore the hotel selection attributes among local guests in the
competitive hotel industry in Korea and to test the role of these explored attributes in building …