COVID-19 pandemic can cause problems in adolescent mental health such as anxiety,
depression, and stress. This is because the distance barrier becomes an obstacle in …

This study aims to explore the determinants of user behaviors toward an artificial intelligence
(AI) tool, ChatGPT, focusing on university students and office workers. In this study, we …

The prevalence of chatbots in human–computer communication has significantly increased.
Emojis, as a form of emotional disclosure, have gained significant attention for their potential …

The rapid development and widespread adoption of artificial intelligence (AI) systems like
ChatGPT in the workplace underscores the need for a comprehensive understanding of their …

Green tourism, social media branding and technology adoption have recently become the
most powerful elements in the tourism world during and post-COVID19 pandemic. This …

Artificial Intelligence (AI) applications in different fields are developing rapidly, among which
AI painting technology, as an emerging technology, has received wide attention from users …

Purpose This study strives to better understand resistance to chatbots in the banking sector.
To achieve this, it proposes a model based on the paradigm of resistance to innovation and …

To address a research gap on how AI can be leveraged to enhance customers' in-store
journeys, this study evaluates the effectiveness of an AI-powered conversational decision …

This study examines the double-edged sword effect of chatbot agent anthropomorphism on
customer acceptance in retail e-commerce using social response theory. Scenario-based …

Financial institutions are currently undergoing a significant shift from traditional robo-
advisors to more advanced generative artificial intelligence (GenAI) technologies. This …