Outpatient appointment systems in healthcare: A review of optimization studies
Outpatient appointment scheduling problems have recently gained increasing attention. This
paper provides a comprehensive review of recent analytical and numerical optimization …
paper provides a comprehensive review of recent analytical and numerical optimization …
Effects of clinical characteristics on successful open access scheduling
R Kopach, PC DeLaurentis, M Lawley… - Health care …, 2007 - Springer
Many outpatient clinics are experimenting with open access scheduling. Under open
access, patients see their physicians within a day or two of making their appointment …
access, patients see their physicians within a day or two of making their appointment …
Dynamic multipriority patient scheduling for a diagnostic resource
We present a method to dynamically schedule patients with different priorities to a diagnostic
facility in a public health-care setting. Rather than maximizing revenue, the challenge facing …
facility in a public health-care setting. Rather than maximizing revenue, the challenge facing …
A stochastic overbooking model for outpatient clinical scheduling with no-shows
K Muthuraman, M Lawley - Iie Transactions, 2008 - Taylor & Francis
In this paper a stochastic overbooking model is formulated and an appointment scheduling
policy is developed for outpatient clinics. The schedule is constructed for a single service …
policy is developed for outpatient clinics. The schedule is constructed for a single service …
Dynamic multi-appointment patient scheduling for radiation therapy
Seeking to reduce the potential impact of delays on radiation therapy cancer patients such
as psychological distress, deterioration in quality of life and decreased cancer control and …
as psychological distress, deterioration in quality of life and decreased cancer control and …
Reducing delays for medical appointments: A queueing approach
Many primary care offices and other medical practices regularly experience long backlogs
for appointments. These backlogs are exacerbated by a significant level of last-minute …
for appointments. These backlogs are exacerbated by a significant level of last-minute …
A comparison of traditional and open-access policies for appointment scheduling
LW Robinson, RR Chen - Manufacturing & Service …, 2010 - pubsonline.informs.org
This paper compares two types of appointment-scheduling policies for single providers:
traditional and open-access. Under traditional scheduling, each of a specified number of …
traditional and open-access. Under traditional scheduling, each of a specified number of …
Service supply chain management process capabilities: Measurement development
The role of supply chain management processes in achieving competitive advantages in the
service industry has been widely discussed. However, due to the lack of valid measurement …
service industry has been widely discussed. However, due to the lack of valid measurement …
Scheduling arrivals to queues: A single-server model with no-shows
R Hassin, S Mendel - Management science, 2008 - pubsonline.informs.org
Queueing systems with scheduled arrivals, ie, appointment systems, are typical for frontal
service systems, eg, health clinics. An aspect of customer behavior that influences the …
service systems, eg, health clinics. An aspect of customer behavior that influences the …
Dynamic scheduling with due dates and time windows: an application to chemotherapy patient appointment booking
Y Gocgun, ML Puterman - Health care management science, 2014 - Springer
We study a scheduling problem in which arriving patients require appointments at specific
future days within a treatment specific time window. This research is motivated by a study of …
future days within a treatment specific time window. This research is motivated by a study of …