Outpatient appointment systems in healthcare: A review of optimization studies

A Ahmadi-Javid, Z Jalali, KJ Klassen - European Journal of Operational …, 2017 - Elsevier
Outpatient appointment scheduling problems have recently gained increasing attention. This
paper provides a comprehensive review of recent analytical and numerical optimization …

Effects of clinical characteristics on successful open access scheduling

R Kopach, PC DeLaurentis, M Lawley… - Health care …, 2007 - Springer
Many outpatient clinics are experimenting with open access scheduling. Under open
access, patients see their physicians within a day or two of making their appointment …

Dynamic multipriority patient scheduling for a diagnostic resource

J Patrick, ML Puterman, M Queyranne - Operations research, 2008 - pubsonline.informs.org
We present a method to dynamically schedule patients with different priorities to a diagnostic
facility in a public health-care setting. Rather than maximizing revenue, the challenge facing …

A stochastic overbooking model for outpatient clinical scheduling with no-shows

K Muthuraman, M Lawley - Iie Transactions, 2008 - Taylor & Francis
In this paper a stochastic overbooking model is formulated and an appointment scheduling
policy is developed for outpatient clinics. The schedule is constructed for a single service …

Dynamic multi-appointment patient scheduling for radiation therapy

A Saure, J Patrick, S Tyldesley, ML Puterman - European Journal of …, 2012 - Elsevier
Seeking to reduce the potential impact of delays on radiation therapy cancer patients such
as psychological distress, deterioration in quality of life and decreased cancer control and …

Reducing delays for medical appointments: A queueing approach

LV Green, S Savin - Operations Research, 2008 - pubsonline.informs.org
Many primary care offices and other medical practices regularly experience long backlogs
for appointments. These backlogs are exacerbated by a significant level of last-minute …

A comparison of traditional and open-access policies for appointment scheduling

LW Robinson, RR Chen - Manufacturing & Service …, 2010 - pubsonline.informs.org
This paper compares two types of appointment-scheduling policies for single providers:
traditional and open-access. Under traditional scheduling, each of a specified number of …

Service supply chain management process capabilities: Measurement development

S Boon-Itt, CY Wong, CWY Wong - International Journal of Production …, 2017 - Elsevier
The role of supply chain management processes in achieving competitive advantages in the
service industry has been widely discussed. However, due to the lack of valid measurement …

Scheduling arrivals to queues: A single-server model with no-shows

R Hassin, S Mendel - Management science, 2008 - pubsonline.informs.org
Queueing systems with scheduled arrivals, ie, appointment systems, are typical for frontal
service systems, eg, health clinics. An aspect of customer behavior that influences the …

Dynamic scheduling with due dates and time windows: an application to chemotherapy patient appointment booking

Y Gocgun, ML Puterman - Health care management science, 2014 - Springer
We study a scheduling problem in which arriving patients require appointments at specific
future days within a treatment specific time window. This research is motivated by a study of …