In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

Although the use of artificial intelligence (AI) chatbots in public organizations has increased
in recent years, three crucial gaps remain unresolved. First, little empirical evidence has …

In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

Chatbots are deployed across a wide range of public services, frequently to manage the
increased volumes of online service requests. The appropriateness of many chatbot …

The use of artificial intelligence (AI) chatbots in the public sector worldwide has increased in
recent years. Despite its increasing use, public administration research in this area faces …

This paper examines the potential for using generative artificial intelligence (Al) to boost
civic participation in Nigeria's developing e-government ecosystem. Emerging generative …

Tabular data is the most common format to publish and exchange structured data online. A
clear example is the growing number of open data portals published by all types of public …

Currently, an increasing number of governments have adopted question answering systems
(QASs) in public service delivery. As some citizens with limited information literacy often …

Chatbots are becoming more popular on websites. To ensure their widespread adoption
and effectiveness, it is crucial that the development of these assistant technologies …

Security awareness is considered as the main key to maintain institutional cyber security
during digital transformation. As digital assets become more diverse and increasingly …