Service chatbots: A systematic review

SM Suhaili, N Salim, MN Jambli - Expert Systems with Applications, 2021 - Elsevier
Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

Survey of deep learning paradigms for speech processing

KB Bhangale, M Kothandaraman - Wireless Personal Communications, 2022 - Springer
Over the past decades, a particular focus is given to research on machine learning
techniques for speech processing applications. However, in the past few years, research …

A survey on conversational agents/chatbots classification and design techniques

S Hussain, O Ameri Sianaki, N Ababneh - … of the Workshops of the 33rd …, 2019 - Springer
A chatbot can be defined as a computer program, designed to interact with users using
natural language or text in a way that the user thinks he is having dialogue with a human …

A cultural heritage framework using a Deep Learning based Chatbot for supporting tourist journey

G Sperlí - Expert Systems with Applications, 2021 - Elsevier
The technology improvement has radically changed how tourists perform their journey
offering new services to enhance their cultural experience and to easily retrieve required …

A review of current trends in the development of chatbot systems

TP Nagarhalli, V Vaze, NK Rana - 2020 6th International …, 2020 - ieeexplore.ieee.org
The main aim of any technological advancement is to lend a helping hand in making lives of
humans easy. This is also true for the field of natural language processing. This is also the …

Learning personalized end-to-end goal-oriented dialog

L Luo, W Huang, Q Zeng, Z Nie, X Sun - Proceedings of the AAAI …, 2019 - ojs.aaai.org
Most existing works on dialog systems only consider conversation content while neglecting
the personality of the user the bot is interacting with, which begets several unsolved issues …

“Don't Neglect the User!”–Identifying Types of Human-Chatbot Interactions and their Associated Characteristics

TH Nguyen, L Waizenegger… - Information Systems …, 2022 - Springer
Interactions with conversational agents (CAs) become increasingly common in our daily life.
While research on human-CA interactions provides insights into the role of CAs, the active …

Chatbots as cognitive, educational, advisory & coaching systems

K Maria, A Drigas, C Skianis - Technium Soc. Sci. J., 2022 - HeinOnline
Chatbots are software applications assimilating human communication with the aim to raise
adherence and engagement between human-systems interaction. Text messaging-based …

Guiding variational response generator to exploit persona

B Wu, MY Li, Z Wang, Y Chen, D Wong, Q Feng… - arXiv preprint arXiv …, 2019 - arxiv.org
Leveraging persona information of users in Neural Response Generators (NRG) to perform
personalized conversations has been considered as an attractive and important topic in the …

A deep learning based chatbot for cultural heritage

G Sperlí - Proceedings of the 35th Annual ACM Symposium on …, 2020 - dl.acm.org
In this paper we propose an entertainment Chatbot based on the sequence to sequence
model according to the Enconder-Decoder framework based on GRU cells for supporting …