Modeling and simulation of queuing system to improve service quality at commercial bank of Ethiopia
T Yifter, M Mengstenew, S Yoseph… - Cogent Engineering, 2023 - Taylor & Francis
This study aims to develop a queuing model at the Commercial Bank of Ethiopia to improve
the service quality perceived by customers using a simulation tool. Performance variables …
the service quality perceived by customers using a simulation tool. Performance variables …