A taxonomy of social cues for conversational agents
Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …
using natural language and have attracted considerable research interest in recent years …
Chatbots in marketing: A literature review using morphological and co-occurrence analyses
A Ramesh, V Chawla - Journal of Interactive Marketing, 2022 - journals.sagepub.com
Chatbots have become common in marketing-related applications, providing 24/7 service,
engaging customers in humanlike conversation, and reducing employee workload in …
engaging customers in humanlike conversation, and reducing employee workload in …
Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?
Advances in artificial intelligence provide new tools of digital assistance that retailers can
use to support consumers while shopping. The aim of this research is to examine how …
use to support consumers while shopping. The aim of this research is to examine how …
AI customer service: Task complexity, problem-solving ability, and usage intention
Y Xu, CH Shieh, P van Esch… - Australasian marketing …, 2020 - journals.sagepub.com
Artificial intelligence (AI) in the context of customer service, we define as a technology-
enabled system for evaluating real-time service scenarios using data collected from digital …
enabled system for evaluating real-time service scenarios using data collected from digital …
Factors influencing consumer attitudes toward online shopping: the mediating effect of trust
Purpose The coronavirus pandemic has created a new wave of first-time online shoppers in
both industrialized and emerging countries. More interestingly, scholars and practitioners …
both industrialized and emerging countries. More interestingly, scholars and practitioners …
Impact of streamers' characteristics on sales performance of search and experience products: Evidence from Douyin
Live streaming social commerce, a booming branch of online retailing, has enabled online
retailers to interact with customers face to face, defying spatial restrictions. Recent research …
retailers to interact with customers face to face, defying spatial restrictions. Recent research …
Trust me, if you can: a study on the factors that influence consumers' purchase intention triggered by chatbots based on brain image evidence and self-reported …
C Yen, MC Chiang - Behaviour & Information Technology, 2021 - Taylor & Francis
Nowadays, chatbots is one of the fast rising artificial intelligence (AI) trend relates to the
utilisation of applications that interact with users in a conversational format and mimic …
utilisation of applications that interact with users in a conversational format and mimic …
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis
The main goal of this research is to provide a comprehensive understanding of the actual
progresses in artificial intelligence, with emphasis on chatbots as emerging forms of …
progresses in artificial intelligence, with emphasis on chatbots as emerging forms of …
It'sa Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior
Chatbots are increasingly used as substitutes for human service agents in online shops.
This has led researchers to analyze how chatbot characteristics influence consumer …
This has led researchers to analyze how chatbot characteristics influence consumer …
Chatbots in retail: How do they affect the continued use and purchase intentions of Chinese consumers?
K Jiang, M Qin, S Li - Journal of Consumer Behaviour, 2022 - Wiley Online Library
The application of artificial intelligence in the retail industry has exposed many innovation
opportunities and significantly impacts consumer behavior. Based on the social presence …
opportunities and significantly impacts consumer behavior. Based on the social presence …