Purpose–The purpose of this paper was to determine whether luxury hotel managers and
customers have the same understanding of service quality and satisfaction and whether …

This study is involved with five objectives: understanding hospitality and tourism
management (HTM) students' preferences, their characteristics for future HTM career, their …

Human resource management (HRM) practices have been recognised as a key function in
enhancing organisational productivity and sustaining competitive advantage for …

A number of forces in the Australian higher education (HE) environment are moving tourism,
hospitality and events (TH&E) education towards a greater emphasis on quality assurance …

El principal objetivo de esta investigación es analizar las variables de la calidad de servicio
que influyen en la satisfacción al cliente en los hoteles de dos y tres estrellas de la ciudad …

Purpose The purpose of this paper is to examine the predictive value of age, gender and
work experience in relation to hospitality management (HM) academic success, as …

Professor Melinde Coetzee, who was not only a study leader, but was and still is a mentor; I
have learnt so much from her and will hopefully learn more in the years to come about being …

Hotel management trainee (MT) programs have ubiquitously been adopted by the hotel
industry. However, the knowledge of important MT competencies has not been updated for …

This paper aimed to determine customer experiences in the pandemic situation at a local
restaurant in Laguna, Philippines, and to demonstrate that there are now beyond eating …

There are four elements of talent cultivation mode: training goal, training process, training
system and training evaluation. Based on these four elements, this paper constructs the …