Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
[HTML][HTML] The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation …
The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …
Impact of trustworthiness on the usage of m-banking apps: A study on Bangladeshi consumers
The objective of this study is to find out the impact of trustworthiness on the usage of mobile
banking (M-banking) apps in the capital city of Bangladesh. A structured questionnaire was …
banking (M-banking) apps in the capital city of Bangladesh. A structured questionnaire was …
Examining the impact of customers' awareness, risk and trust in m-banking adoption
Mobile banking services have been a significant breakthrough in the electronic banking
system and have many potential demands for online banking services to connect with …
system and have many potential demands for online banking services to connect with …
The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study
Electronic payment options have mostly superseded traditional cash payment methods. The
growth of digital wallets, e-commerce, mobile payments, and other unusual payment …
growth of digital wallets, e-commerce, mobile payments, and other unusual payment …
How do influencers moderate purchase motives? An application of SOR model to assess the effects of reviewers' rating on online purchase
This study investigates the effects of reviewers' comments and rating scores on online
buyers purchase motives, employing the 'stimuli–organism–response'(SOR) framework. The …
buyers purchase motives, employing the 'stimuli–organism–response'(SOR) framework. The …
Purchase preferences and buying influences on religious occasions
The present study responds to calls from global agencies, regulators and activist groups to
understand the impacts of religion on purchase decisions. The study reveals the purchase …
understand the impacts of religion on purchase decisions. The study reveals the purchase …
The relation between perceived organizational support and employee satisfaction: the role of relational psychological contract and reciprocity ideology
Purpose Using social exchange and reciprocation theory as a foundation, this paper aims to
investigate the structural relationship between perceived organizational support (POS) and …
investigate the structural relationship between perceived organizational support (POS) and …
Organizational sustainability and TQM practices in hospitality industry: employee-employer perception
BR Olaleye, I Abdurrashid, B Mustapha - The TQM Journal, 2024 - emerald.com
Purpose Practitioners and academics have recently put a lot of emphasis on studying and
improving how likely an organization will be successful in the long run. A company's …
improving how likely an organization will be successful in the long run. A company's …
Customer perception and its influence on the financial performance in the Ecuadorian banking environment
This study examines the relationship between customer perception and financial corporate
performance in the Ecuadorian banking environment. A self-designed online questionnaire …
performance in the Ecuadorian banking environment. A self-designed online questionnaire …