Research has shown that achieving sustainable advantage requires building organisational
competencies and dynamic capabilities. It has therefore become imperative to extend the …

Organisations have been approaching servitisation in an unstructured fashion. This is
partially because there is insufficient understanding of the different types of Product-Service …

This paper aims to propose a theoretical framework to study 3PLs changing role towards
sustainable service offerings in reverse logistics (RL) and closed-loop supply chains …

The service sector has undergone explosive growth in recent years, and today it is the
largest sector of the economy. One channel through which the goal of sustainability can be …

This paper aims to propose a conceptual framework to study the strategic orientations of
Third-Party Logistics (3PLs) relating to the reverse logistics service offerings. 3PLs play an …

Electric trains (KRL) provide services to residents living in Jabodetabek, one of the world's
most significant regions. Although KRL is used daily by about 973,366 residents to carry out …

Purpose–The paper aims to describe a novel framework for service design to achieve the
overall goal of sustainability and to characterize it while exploring the benefit of doing so for …

Environmental issues have become integral factors in any decision-making process in the
design and implementation of goods and services. Yet, to achieve the overall goal of …

Every one of us produce and/or use services on a daily basis. Each of these services
provision requires both physical and nonphysical resources, and have potentially short and …

This paper reviews cross disciplinary work on service supply chain and service operations to
identify and define the structure and decisions for an integrated service supply chain (SSC) …